Wanted: Support Agents (2013)

November 18th, 2013

As we head into 2014, a new opportunity to join the Panic team has arisen. Love Panic’s apps? Love problem solving? Love typing? And love making people feel good by helping?

We’ve been looking for you.

We are seeking front-line technical support agents to promptly answer emailed or tweeted inquiries about our entire product line.

Ideally, you’ve got:

Excellent problem-solving, and ability to “read between the lines” of customer emails
Substantial Mac OS X, iOS, and internet experience
Familiarity with FTP, SFTP, WebDAV and troubleshooting of computer networks
A professional, courteous, and personable email disposition
A pleasant personality, patience, and sense of humor

Bonus Points for:

Engineering / computer science experience
Familiarity with the Panic product line
Ability to enter zen-like state of high-speed e-mail answering

You must live in Portland, Oregon or be willing to relocate to Portland. It’s honestly a very nice place.

In addition to base salary, Panic offers:

Bi-annual profit-sharing bonuses
Annual retirement plan contributions
Full medical/vision/dental insurance
Flexible vacation policy
Reasonable, life-compatible hours
A very nice work environment, we think

~~Sound good? E-mail your resume to us and if we’re interested, we will send you additional details and possibly schedule an interview.~~ UPDATE 2/2014: This position has been filled. Thanks!

While we won’t be able to write back to everyone, we really thank you for your interest!

Posted at 3:26 pm 9 Comments

Dewald

11/20/2013 6:17 AM

Mmmm, if I lived in America this would have been perfect.

JL!

11/28/2013 1:59 PM

I’d be very interested to hear your opinions about how the latest 37signals book, Remote, does and doesn’t apply to Panic.

Jordan Parker

12/28/2013 3:40 AM

This would be awesome if remote work was an option. #TeamGB

Jacob

1/28/2014 9:18 PM

@panic

Using your Prompt app, I notice when I switch out of the app on my ipad by hitting the home button – I lose my ssh connection.

Anyway to keep me logged in on Prompt even when I hit the home button to launch another app?

Bob

2/17/2014 4:47 PM

Is this position still available? Asking for a friend. (I’m guessing not, but thought a comment to that effect might be instructive for other potential applicants.)