Panic

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Wanted: Support Agents (2013)

As we head into 2014, a new opportunity to join the Panic team has arisen. Love Panic’s apps? Love problem solving? Love typing? And love making people feel good by helping?

We’ve been looking for you.

We are seeking front-line technical support agents to promptly answer emailed or tweeted inquiries about our entire product line.

Ideally, you’ve got:

  • Excellent problem-solving, and ability to “read between the lines” of customer emails
  • Substantial Mac OS X, iOS, and internet experience
  • Familiarity with FTP, SFTP, WebDAV and troubleshooting of computer networks
  • A professional, courteous, and personable email disposition
  • A pleasant personality, patience, and sense of humor

Bonus Points for:

  • Engineering / computer science experience
  • Familiarity with the Panic product line
  • Ability to enter zen-like state of high-speed e-mail answering

You must live in Portland, Oregon or be willing to relocate to Portland. It’s honestly a very nice place.

In addition to base salary, Panic offers:

  • Bi-annual profit-sharing bonuses
  • Annual retirement plan contributions
  • Full medical/vision/dental insurance
  • Flexible vacation policy
  • Reasonable, life-compatible hours
  • A very nice work environment, we think

Sound good? E-mail your resume to us and if we’re interested, we will send you additional details and possibly schedule an interview. UPDATE 2/2014: This position has been filled. Thanks!

While we won’t be able to write back to everyone, we really thank you for your interest!

Posted at 3:26 pm 9 Comments

Copywriter: Cabel.

The Panic Office

It’s time.

Now, technically, Panic Inc. started in Steve’s bedroom. Then we shared an apartment, then another apartment, then moved into a small office. Finally, a few years ago, we landed in the newest Panic Office — one we got to design and build out from scratch, from empty raw shell to finished product. I’ve been promising a photo tour of our office forever, and I think I’ve held off because I secretly wanted this space to keep feeling “special” — our space, a space that could surprise guests, not just a long-scrolling page on the internet. But, it’s been a while, and it’s hard to invite the entire internet over for lunch.

So, let’s do this. Please join me on a complete photo tour of the Panic Office.

The History.

Our building was once part of Portland’s Auto Row on Burnside. We confirmed this when the concrete guys stripped the paint from our floors — they found (and were very concerned by) perfectly spaced rows of permanent oil stains. There could be no doubt we’re sitting in a once-garage. So awesome.

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The Planning.

We knew a few things. We wanted an open space for everyone to share. (Open space? Sure. We’re usually really quiet. And when we do talk, it’s often something important where it’s nice to have team input. Or we’re workshopping jokes for Twitter.) We knew we needed a conference room for discussion. We needed a nice kitchen. And I loved the view from the roof.

But what does Panic look or feel like? It’s hard to express the “Panic Feeling” to others.

Our architect, Chris, eventually whittled everything I told him down to three key thoughts:  we want to be ‘cool’ without being austere, we want to be ‘fun’ without being zany, and we want to exude an air of importance, but with a wink. With some inspiration from Louis Kahn’s Yale University Art Gallery (and, personally, Epcot Center) we got to dreaming. And sketching. And rendering.

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The Buildout.

I couldn’t help myself. I walked over every day to check on the construction. I’m sure they hated it. But as an added bonus, I got to correct the odd annoying wall-mounted conduit or poorly-planned light before it was too late.

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The Grand Opening.

Finally, almost a year later, it was done.

We moved in, and it felt good — like we were maybe, finally, a real deal.

Here it is, day one:

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The Signage

Neven and I couldn’t resist getting 8-bit-nerdy with the office signage. Maybe someday we can use our own game characters.

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The Living Room.

It’s done. We’re moved in. But we didn’t stop there. (We’re certainly not short on ideas.)

With the help of our interior designer, Andee, we first decided to spice up our “Living Room” area with a little more life, so we commissioned a pattern. And that pattern beget a rug. And pillows. And tables. And a curtain…

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(If you look very closely at the pattern, you might recognize some old friends.)

Then, The Planning of Something Interesting.

We had a little phone closet, for the occasional (rare) phone call. A tiny corner, three ceiling lights, a nice window.

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We thought we could dream up something a little more special. So, with Andee, we got to work.

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The Founders Room

So now, behind this secret wall…

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…we have something rather special:

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(That amazing oil painting of myself and Steve as creepy old retired businessmen — why is Steve in a naval uniform, we’re not sure — came from a digital photo we took, sent to to Dafen, China, and turned into hand-painted magic. And there’s a hidden booze cabinet you’ll have to find on your own…)

The New Carpet and The New Wall.

We also later decided that the green checkerboard carpet lacked a little life, a certain energy. So we replaced it — and in the process wrapped it right onto the plain back wall.

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The Rooftop Hills

Finally, our rooftop deck was a great way to breathe fresh air, but we had a serious glare problem during sunny days. We solved it in the only way we know how: artificial, astroturf, Super Mario 3-styled hills.

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The Guests.

The most rewarding part of building something like this is seeing how other people view our space, when we have guests or (rare) open houses and then check Instagram.

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And Finally, The Bonus: Panoramas.

Here are some amazing 360° panoramas of our office, during and after construction!

Thank you for visiting our office.

Credits

Principal Architect: Chris Hodney, Holst Architecture
Interiors, Founders Room, Hills: Andee Hess, Osmose Design
General Contractor: R&H Construction
Founders Room Contractor: GRADA Inc.
Living Room Pattern: Pattern People
Ridiculous Oil Painting: QPaintings.com
Panoramas: Matt D. Smith
Photo Credits: Chris Hodney, Buzz Andersen, Andee Hess, Instagram

Posted at 1:42 pm 49 Comments

Wanted: iOS / OS X Engineers (2013)

Panic Inc has a very special opportunity for nice, creative, super-talented engineers to join our amazing, award-winning-even development team.

Are you our experienced OS X / iOS engineer?

Our ideal candidate will:

  • Care deeply about both form and function
  • Debug, refine, and extend our existing apps
  • Contribute code and passion to new apps
  • Look for opportunities to improve our process
  • Play well with our existing team
  • Be excited and mostly eyeroll-free when tackling new challenges
  • Feel a strong sense of self-motivation
  • Love making things for people

We also prefer candidates who have shipped an app — no matter how small the app, or how small your part.

In addition to base salary, Panic offers:

  • Bi-annual profit sharing bonuses
  • Annual retirement plan contributions
  • Full medical/vision/dental insurance
  • Flexible vacation policy
  • Reasonable, life-compatible hours
  • A very nice work environment we think

Take note: this position is in Portland, OR. (We’ll pay for your move if you need to.)

Sound interesting? E-mail your resume to us (Update 8/5: thanks for your interest! We’ve reached our candidate limit!) and attach or link us to an app you’ve created or worked on. (Make sure to tell us what you did in that app, no matter how small.)

Also let us know if you’re more experienced with iOS or OS X development.

If we’d like to talk further, we will follow-up with additional details!

While we can’t write back to everyone, we thank you in advance for your interest.

Posted at 5:08 pm 31 Comments

From the desk of Cabel
Portland, Oregon 97205

The Panic Status Board: 2013 Edition

You might be familiar with where it all started: the status board we put on our Panic office wall in 2010.

Since then, as you may know, we turned that status board into an iPad app called Status Board. Now everyone can have a cool, beautiful, data-packed status board on their desk or wall.

And since we built the app, we rebuilt our status board, making it twice as good! (Literally.)

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No, you’re not seeing double — this time we went with two goofy screens of stuff.

It’s pretty glorious.

About The Panels

Here are some implementation notes on our board:

Status Board - RevenueTraditionally Panic is quiet about how-are-we-doing data. It always feels like a possible distraction for our hard-working team. But we’re always changing, and this revenue Graph panel has been fascinating. Every day a script totals up our direct sales data, then retrieves our App Store sales data using AppFigures and their nice API. The totals get dumped into a database, and then we make that available via a simple PHP script that outputs JSON to the Status Board. That might sound tricky, but all told it took about a day of work to make happen.
Status Board - UnitsUnits have been especially interesting since they reveal so much about the economics of (our) iOS software, as this Graph panel shows. Although (our) iOS apps sell a respectable number of units, the revenue they bring in barely charts compared to our Mac stalwarts. So far! We’re working hard on improving our iOS apps, and trying new ideas, in order to crack the iOS market a little bit more. (Sorry this chart was pre-Status Board, which is doing well!) By the way, Graph documentation is here.
Status Board - InboxThe Support team works tirelessly to fight this tide! This is just an Email panel, which ties into our IMAP server. It took about 3 minutes to set up, and has been incredibly useful to see what our support load is at a very quick glance. (On the server, each Support person shares a single “Help” IMAP account, which has folders for each support person, and a script distributes the incoming support requests round-robin style.)
Status Board - SentConversely, this Graph panel this is a great way to quickly see how many support responses are going out the door. (Of course, it’s not a competition — it’s just for fun.) To get accurate Sent counts, we have a script that looks at both outgoing Twitter replies, and outgoing e-mails, and totals them up per-person into JSON.
Status Board - ProjectsThis list is using our Table panel, connecting to an HTML file on our server. (Table documentation is here.) This is an edited version to protect our secret projects, of course. A project list is always tricky, since it’s the most manually-updated thing on the board, and always runs the risk of being stale. But, it’s fun to see who’s working on what.
Status Board - Sparkle
What version of OS X are our users using? Using StatHat, which lets you track data incredibly quickly, I added one line of code to our PHP script that handles Sparkle updates. StatHat can output to Status Board natively via the Graph panel. Boom: instant OS version graph. (Also, fascinating how people use our Mac apps during the day, and not very much on the weekend.)
Status Board - Car2GoThis is our car2go map, so we can quickly see if there are any cars near the office that we can hijack and drive home at the end of the day. It’s totally custom — we’re using the Do-It-Yourself panel so it’s just a little web page on our server. We signed up for the car2go API and combined their data with Google maps and some nice CSS animation. If enough people are interested, we might make this available to others. (Does your city have car2go?)
Status Board - TriMetThis is another Do-It-Yourself panel to show everyone’s bus lines. Sometimes end-of-the-day conversations are abruptly interrupted when we notice a bus is nearby. Logan has more recently made his own TriMet panel that we like a lot.
Of course, we’re also using the stock Weather, Twitter, and RSS panels for different things. And naturally, the Clock, to show the current time in Portland, Seattle, and San Francisco. You know, for conference call scheduling.

Hardware Notes

  • This time, we chose the Samsung DE55A 55″ Professional Display. Bright, thin bezel, built to stay on.
  • To cover up the Samsung logo, we used a piece of black non-glare artist tape. (Electrical tape was too shiny.)
  • We installed a double gang outlet in the wall, to support 2 TV’s and 2 iPad chargers. Permanent power.
  • We applied 3M Magnet Tape to the back of our iPads. They just stick right to the back of the display:

Back

As people continue to build new things, our Status Board seems to change every week. Since taking these photos we’ve already added GoSquared, SNMP traffic graphs, and much more. That’s the best/worst thing about Status Board: it’s now so easy to make a cool Status Board that it’s hard to know when to stop. But hey, it’s fun!

If you’ve used Status Board to make a cool status board, send us a photo!

Posted at 12:04 pm 56 Comments

From the desk of Cabel
Portland, Oregon 97205

Status Board Mania!

It’s only been about a day since we unleashed our Status Board app to the world, and we’ve been truly astonished by the amount of cool things people have built to make it even more useful and amazing.

Here are some of the greatest things we’ve seen so far.

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Dead Simple Greatness. One click for new things:

  • TubeTracker — an incredible one-click layout for people in the UK who rely on the tube (pictured above)
  • AAPL — simple panel for Apple’s stock price (don’t follow too closely or you’ll go crazy)
  • LastFM — see your last-listened track
  • App Store Review Times —  a great way to see how busy Apple is
  • WWDC Alert — but really, how fast are tickets going to sell out this year
  • Bart Arrival Times — for those of you in San Francisco

New Native Sources. Direct-from-the-source data for your Status Board.

  • LeafPing — output your Envato sales data to Status Board. An example.
  • uri.lv — track your podcast statistics on the big screen.
  • AppViz — this must-have app for App Store sales tracking can now output to Status Board
  • Don’t forget our amazing launch sources: StatHat (so useful!) and Hockey.

Sources/Conduits. Some code experience necessary to get these going:

  • Nest — a quick look at the temperatures on N
  • Server Statistics — keep an eye on your server loads
  • OmniFocus — a Python conduit to get your tasks up and running
  • Google Analytics — 7-day website stats
  • Jenkins — display running jenkins jobs in a table
  • TimeTiger — interestingly, a Windows app for time tracking
  • Mint Analytics  — a Pepper to create Status Board-compatible web stats
  • Mite — time tracking reports
  • Things — a way to get your Things to-do lists up and running
  • AppFigures 1 — a conduit for displaying your AppStore sales data
  • AppFigures 2 — another simple PHP conduit for AppStore sales data
  • BitBucket Issues — track open issues in Git/Mercurial hosted source

(And you can always add a new Do-It-Yourself panel and point it to always-running Mario.)

We’ve heard of some fantastic web services working on native Status Board data, including AppFigures and GoSquared. Stay tuned!

Finally, some unofficial third-party sites are springing up to track new things: Pinboard, StatusBoardWidgets.com, and StatusBoardApp.info.

And we love seeing photos of people’s Status Board installations, such as this one in a Ducati dealership:

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Keep sending us your cool things! Tweet to @panic or give us an e-mail!

Posted at 1:34 pm 21 Comments