Author Archive

Introducing Prompt. Nice SSH for iOS.

Thursday, April 14th, 2011

In our State of the Union blog post, I mentioned that we’ve been working on some iOS proof of concept / research projects here in the Panic Office. It’s been a lot of fun for us.

In fact, we liked one of those projects so much internally, we just promoted it to “real thing”!

Hands up! Who wants a nice, clean SSH terminal client for the iPad and iPhone?

(Hopefully a couple of hands went up.) Prompt is a clean, crisp, and cheerful SSH client: it helps you when you need it, and stays out of your way when you don’t. Perfect for system administrators, web developers, movie-style hackers (“Let me just TCP/IP into the UNIX port!”), or any person who needs to connect remotely and type some magic.

Prompt also has a lot of seriously helpful features, including effortless favorites, customizable special keys, autocomplete, keyfile support, Bluetooth keyboards including special keys, password lock, Bonjour server detection, and more.

Prompt is also universal: it looks and works great on your iPhone, your iPad, and even your iPod Touch (or, as your Mom calls it, your iTouch.)

Prompt is only $7.99, available now in the App Store.

We hope you enjoy this nice little experiment — technically our first for iOS! — and we hope it makes your terminal hacking very pleasant.

Questions? Ideas? Bugs? Check out the the Prompt FAQ and e-mail us.

Prompt, Available on the App Store

Let’s Help Japan

Thursday, March 17th, 2011

 

 

 

 

 

 

 

Panic — your favorite s-corp registered in the state of Oregon — is a neutral entity. It doesn’t support any political campaigns. It doesn’t denigrate your personal beliefs. With any luck, it will never land in controversy. Panic is here to make great software for you.

But, late last week, Panic suddenly found itself face-to-face with the sobering effects of living on a tiny, twirling planet with a wicked habit for pranks: a tremendous earthquake. A devastating tsunami. An unreal nuclear crisis. All hit Japan, where two of our finest Panic employees run our Japanese subsidiary, Panic (K.K.) Japan.

The reality of getting involved, finally, caught up with us.

Nobuhiro, who runs Panic Japan, packed up his wife and two kids in his home town of Kashiwa, and, after finding gas, drove them to Nagoya, far from the looming threat of a legitimate nuclear disaster. Kenichi, our icon genius, was, amazingly, right here in Portland when everything hit, and he watched it unfold stunned and disconnected: just the latest Bruckheimer production in a tiny streaming video window. He’s now on his way back to Nagoya. And while part of me wonders if he’s headed in the wrong direction, when he e-mailed me the latest ultrasound sent from his pregnant wife (it’s a boy!), I knew he was right.

It’s only a matter of time before this event fades to the back of our minds, before the Japanese people are once again running full speed ahead, before towns are slowly rebuilt, families are reunited, lost loved ones are mourned, lives are slowly restored to normal. I know that soon, Japan will be filled with the kinds of moments that have stuck with me from my travel: a quiet picnic in Shinjuku Park steps from the world’s busiest train station, crazy comical loudspeaker sales pitches in stores, a businesswoman delicately preparing a meal for six stray cats, the white gloves of a train conductor placing a shiny pocket-watch into a specially-cut hole in the center of a modern digital dashboard, a life-changing plate of curry in a restaurant that seats only four and is improbably wedged under a staircase, the roar of a rainstorm on a hundred-yen umbrella, a nation of people who, even on first meeting them, treat you like their oldest friends.

Even though what happened will never go away, Japan will, as they have before, go forward.

But the line between then and now is long. And we’ve got work to do.

You might be sick of it — being told to donate to a charity. If you’re like me, donating to a charity is an abstract, disconnected affair. So, we thought we’d make it a little more tangible, allowing you to help Japan directly while getting Panic software with one swift click.

Panic will donate 100% of today’s proceeds directly to the Japanese relief effort.

It doesn’t matter if you buy direct from us or via the Mac App Store, we’ll take care of it. We’ll total up sales from 10:00 AM PST Mar 17th to 10:00 AM PST Mar 18th. And we plan to donate to a mix of the Japanese Red Cross Society and Portland’s own Mercy Corps.

It’s a drop in the bucket, but this is our family. Thanks in advance for your purchases and, in turn, your donations.

Japan — and Panic Japan — hang in there. We’re here for you. You can do this. I hope to see you soon.

Transmit 4.1.5 Now Half-Available

Thursday, January 27th, 2011

Update: Actually, Transmit 4.1.5 is now available-available to all. See bottom.

A quick update-update.

We wrapped up Transmit 4.1.5 on January 6th, fixing some important bugs and addressing two major (and unexpected) Mac App Store issues with Transmit Disk and Amazon S3, part of the pain of the bleeding edge.

Our plan was simple: submit 4.1.5 to the Mac App Store, but don’t post it to our direct customers until it’s approved by Apple, so all customers are treated equally and get the update at the same time.

Unfortunately, as of today, the Mac App Store’s 4.1.5 remains in review. And while it’s a far more critical update for Mac App Store customers than direct customers, we no longer thought it was reasonable to make our direct customers keep waiting due to circumstances beyond their control. (Put another way, our support guys were preparing a full-scale riot.)

So: Transmit 4.1.5 is available today for direct customers! Click here to auto-update.

Mac App Store customers: we deeply, sincerely apologize for your continued wait for this update, and we thank you for your patience and for your purchase. We’re learning a lot from this process, we’ll keep adjusting our approach, and I’m confident things will eventually level out as we get used to the rhythm of this new world.

Update 1/28: Late last night, Transmit 4.1.5 was rejected for (pre-existing) private API use that is easily fixable and we’re happy to do so. Our crack team of engineers were on it like a robot on oil, and we have re-submitted a new build today. Hopefully, we’re almost there.

Update 1/29: Transmit 4.1.5 is now available in the Mac App Store as well. Hopefully, Mac App Store customers can now enjoy the magic of Transmit Disk and more-reliable S3. (We thank all the folks at Apple for their constant hard work — their task, even if self-imposed, is not an easy one. Although outwardly silent, I know Apple isn’t deaf to criticism, and I’m confident that this process will only get better over time.)

Panic on the Mac App Store

Thursday, January 6th, 2011

It’s been an adventuresome road, but we’re quite excited to announce that a few of your favorite Panic apps are on the brand-new Mac App Store… right now.

It’s true. Coda, Transmit, and Unison are all waiting for you, one click away.

Why? There are a few great reasons for us to embrace this new way to buy. First, through years of tech support, we know that installing and updating apps is a massive point of confusion for a surprising amount of users, and the Mac App Store is a tremendous step in making that process more like a pillow of cake and less like a bag of hurt. Second, there’s no question this will become the way new Mac users will find Mac software, particularly when Lion ships, and we’d be insane not to be in the results when someone searches for “FTP” or “HTML”. Third, we think people will really, really take to the idea of one account for all your purchases and never losing a serial number again — on that new MacBook Air, just re-downloading apps with a click, entering your Apple ID, and getting straight to work, is a huge thing. (“I like your app, but I only buy apps through the App Store” is something I can already hear myself saying… and it’s day one!)

There are still some unanswered questions about the Mac App Store, of course. There’s no way to provide upgrade pricing for future major releases — everyone pays full price — which probably won’t go over well. There are also concerns about price, of course, even though our prices haven’t changed a bit. (These apps are complex, man! This ain’t no iOS!) It’s also rough that developers don’t get a record of who buys our software, making support and marketing much, much more challenging. And until we see how it all shakes out, we’ll also be maintaining and improving our own ordering system, treating all customers equally, so that’s two things to maintain instead of one. But we think it’s an “experiment” well worth taking.

If you’ve been waiting to buy a Panic app, or if you want your Panic apps tied to your Apple ID for easy installation, or if you’d love a single source for auto-updating all your stuff, or, heck, if you just want to test the Mac App Store, now’s the time.

Just click here for Coda, Transmit, or Unison.

No matter how you buy our software, we’ll be here to provide the same fantastic tech support, timely automatic updates, and innovative ideas, to all customers, everywhere.

Here’s to 2011!

PS:  If you’re a current customer, there’s no way to convert a previous purchase into a Mac App Store purchase — that requires a re-buy. But remember, what you have now will continue to work just fine.

UPDATE: The Mac App Store may show software bought from us previously as “Installed”, even though they’re two different licenses. You will not get Mac App Store auto-updates unless you purchase from the Mac App Store. To re-enable the “Purchase” button in the Mac App Store, just drag the app to the trash and empty your trash. Your preferences/sites will not be affected.

TO CLARIFY: Panic will continue to auto-update and support existing customers, as well as new Mac App Store customers. You don’t have to get the Mac App Store build to keep getting updates and support!

DEVELOPER UPDATE: seems it’s all about the bundle ID bundle ID and version number. These are the same for our Mac App Store build and our direct download build. So the Mac App Store thinks the app is installed, even if it’s a trial downloaded from our website. In some ways, actually, this is good for the customer — it prevents accidental or mistaken unnecessary re-purchases! But, it means you have to drag to trash if you want to purchase from the MAS. (I think Apple should use the bundle ID in conjunction with Apple ID purchase history to decide if the button should say “Buy” or not. And maybe if the Bundle ID matches but no purchase in their history, there’s a “Are you sure you need this?” dialog for safety.)

Cocoa Engineer

Monday, January 3rd, 2011

2011 will be a great year, and we just might need your help to make it all happen. Panic Inc has a very special opportunity for a very special person (or two) to join our amazing development team.

We’re looking for an experienced Mac OS X / iOS Cocoa engineer.

The ideal candidate will:

  • Care about both form and function
  • Debug, refine, and extend our existing apps
  • Contribute code and passion to new apps
  • Look for opportunities to improve our development process
  • Play well with our existing engineering team
  • Be excited and mostly eyeroll-free when tackling new challenges and ideas
  • Love doing what you do, daily

In addition to base salary, Panic offers:

  • Bi-annual profit sharing bonuses
  • Annual retirement plan contributions
  • Full medical/vision/dental insurance
  • Flexible vacation policy
  • Reasonable, life-compatible hours
  • A very nice work environment, we think

But take note: this position is in Portland, OR.

(While we may consider telecommuters in the future, right now we really love having everybody under one roof.)

Sound interesting? E-mail your resume to us, and attach or link us to a sample app — any sample app you played a part in. If we’d like to talk further, we will send you additional details.

While we can’t write back to everyone, we thank you in advance for your interest!

(Also: forward this to anyone you might know!)