Archive for the ‘General’ Category

Let’s Help Japan

Thursday, March 17th, 2011

 

 

 

 

 

 

 

Panic — your favorite s-corp registered in the state of Oregon — is a neutral entity. It doesn’t support any political campaigns. It doesn’t denigrate your personal beliefs. With any luck, it will never land in controversy. Panic is here to make great software for you.

But, late last week, Panic suddenly found itself face-to-face with the sobering effects of living on a tiny, twirling planet with a wicked habit for pranks: a tremendous earthquake. A devastating tsunami. An unreal nuclear crisis. All hit Japan, where two of our finest Panic employees run our Japanese subsidiary, Panic (K.K.) Japan.

The reality of getting involved, finally, caught up with us.

Nobuhiro, who runs Panic Japan, packed up his wife and two kids in his home town of Kashiwa, and, after finding gas, drove them to Nagoya, far from the looming threat of a legitimate nuclear disaster. Kenichi, our icon genius, was, amazingly, right here in Portland when everything hit, and he watched it unfold stunned and disconnected: just the latest Bruckheimer production in a tiny streaming video window. He’s now on his way back to Nagoya. And while part of me wonders if he’s headed in the wrong direction, when he e-mailed me the latest ultrasound sent from his pregnant wife (it’s a boy!), I knew he was right.

It’s only a matter of time before this event fades to the back of our minds, before the Japanese people are once again running full speed ahead, before towns are slowly rebuilt, families are reunited, lost loved ones are mourned, lives are slowly restored to normal. I know that soon, Japan will be filled with the kinds of moments that have stuck with me from my travel: a quiet picnic in Shinjuku Park steps from the world’s busiest train station, crazy comical loudspeaker sales pitches in stores, a businesswoman delicately preparing a meal for six stray cats, the white gloves of a train conductor placing a shiny pocket-watch into a specially-cut hole in the center of a modern digital dashboard, a life-changing plate of curry in a restaurant that seats only four and is improbably wedged under a staircase, the roar of a rainstorm on a hundred-yen umbrella, a nation of people who, even on first meeting them, treat you like their oldest friends.

Even though what happened will never go away, Japan will, as they have before, go forward.

But the line between then and now is long. And we’ve got work to do.

You might be sick of it — being told to donate to a charity. If you’re like me, donating to a charity is an abstract, disconnected affair. So, we thought we’d make it a little more tangible, allowing you to help Japan directly while getting Panic software with one swift click.

Panic will donate 100% of today’s proceeds directly to the Japanese relief effort.

It doesn’t matter if you buy direct from us or via the Mac App Store, we’ll take care of it. We’ll total up sales from 10:00 AM PST Mar 17th to 10:00 AM PST Mar 18th. And we plan to donate to a mix of the Japanese Red Cross Society and Portland’s own Mercy Corps.

It’s a drop in the bucket, but this is our family. Thanks in advance for your purchases and, in turn, your donations.

Japan — and Panic Japan — hang in there. We’re here for you. You can do this. I hope to see you soon.

Transmit 4.1.5 Now Half-Available

Thursday, January 27th, 2011

Update: Actually, Transmit 4.1.5 is now available-available to all. See bottom.

A quick update-update.

We wrapped up Transmit 4.1.5 on January 6th, fixing some important bugs and addressing two major (and unexpected) Mac App Store issues with Transmit Disk and Amazon S3, part of the pain of the bleeding edge.

Our plan was simple: submit 4.1.5 to the Mac App Store, but don’t post it to our direct customers until it’s approved by Apple, so all customers are treated equally and get the update at the same time.

Unfortunately, as of today, the Mac App Store’s 4.1.5 remains in review. And while it’s a far more critical update for Mac App Store customers than direct customers, we no longer thought it was reasonable to make our direct customers keep waiting due to circumstances beyond their control. (Put another way, our support guys were preparing a full-scale riot.)

So: Transmit 4.1.5 is available today for direct customers! Click here to auto-update.

Mac App Store customers: we deeply, sincerely apologize for your continued wait for this update, and we thank you for your patience and for your purchase. We’re learning a lot from this process, we’ll keep adjusting our approach, and I’m confident things will eventually level out as we get used to the rhythm of this new world.

Update 1/28: Late last night, Transmit 4.1.5 was rejected for (pre-existing) private API use that is easily fixable and we’re happy to do so. Our crack team of engineers were on it like a robot on oil, and we have re-submitted a new build today. Hopefully, we’re almost there.

Update 1/29: Transmit 4.1.5 is now available in the Mac App Store as well. Hopefully, Mac App Store customers can now enjoy the magic of Transmit Disk and more-reliable S3. (We thank all the folks at Apple for their constant hard work — their task, even if self-imposed, is not an easy one. Although outwardly silent, I know Apple isn’t deaf to criticism, and I’m confident that this process will only get better over time.)

2010: Year In Review

Tuesday, January 18th, 2011

As a private company, we don’t get to experience the joy of posting quarterly results. Which is great. On the other hand, we don’t really take the time to look back. So, let’s change that: here’s our yearly results, a little look at what some of what we accomplished in 2010.

  • At the very end of 2009, manufactured some super-fun Panic Retro Boxes + Posters. Print, not dead yet!
  • Wrapped and shipped Unison 2, a major update to the best usenet client on the Mac, period, with a total UI overhaul, fantastic new features, and our own PAR code written from scratch. (Good thing Dave’s a math major.) We also overhauled Unison Access, our usenet service, making it cheaper, faster, and offering a free demo. Finally, we shipped 9 free updates, making the app even better.
  • Put together the handy-cum-dandy ShrinkIt, a little tool for reducing the size of PDF icons in your app.
  • Created our Panic Status Board, an epic, much-loved, airport-inspired dashboard display of wha happen.
  • Somehow sponsored a 4th-and-5th-grade basketball team in Harlem called PS 208 Locke’s Lions. (Later, we made shirts which helped further support the team.)
  • After a very long, intense development period, shipped Transmit 4, a huge overhaul of the world’s best file transfer client. We improved every part of it, from the engine to the air freshener. We also added Transmit Disk, which at a normal company would probably have been sold separately. We also built, tested, and shipped 10 updates, some minor, some truly major, all free. To celebrate, we also introduced the comfiest shirts we’ve ever made.
  • In a mere four days built Coda Notes, a launch-day Safari extension which lets you annotate web pages. Cabel got to demo it on stage! (Unfortunately, he’d kill me if I linked to that.)
  • Cranked out Developer Color Picker 1.5. It’s an add-on for the system color picker – it lets you go from onscreen color to code-ready string in a click. People who need it sure do love it.
  • Tested and approved 5 solid updates to Coda, including the HTML5-tastic Coda 1.7.
  • Raced against the clock to make sure the Panic Big Three were available on the Mac App Store on day one. We did it! (Phew!)
  • Added three awesome new people to our team – Garrett, James, and Greg.
  • And Steve had a baby.

We also heard from you — tons of you. We read and handled over 52,000 support emails (!). We responded to exactly 16,710 tweets. And although this might sound crazy, we loved it.

Your support, your purchases, your endless ideas, your goodwill, and the fact that you tell your friends and colleagues about our apps — we very literally would not be here if it weren’t for you. It was the best year ever for us, and we hope it was for you also.

That said, we can’t wait for 2011…

Panic on the Mac App Store

Thursday, January 6th, 2011

It’s been an adventuresome road, but we’re quite excited to announce that a few of your favorite Panic apps are on the brand-new Mac App Store… right now.

It’s true. Coda, Transmit, and Unison are all waiting for you, one click away.

Why? There are a few great reasons for us to embrace this new way to buy. First, through years of tech support, we know that installing and updating apps is a massive point of confusion for a surprising amount of users, and the Mac App Store is a tremendous step in making that process more like a pillow of cake and less like a bag of hurt. Second, there’s no question this will become the way new Mac users will find Mac software, particularly when Lion ships, and we’d be insane not to be in the results when someone searches for “FTP” or “HTML”. Third, we think people will really, really take to the idea of one account for all your purchases and never losing a serial number again — on that new MacBook Air, just re-downloading apps with a click, entering your Apple ID, and getting straight to work, is a huge thing. (“I like your app, but I only buy apps through the App Store” is something I can already hear myself saying… and it’s day one!)

There are still some unanswered questions about the Mac App Store, of course. There’s no way to provide upgrade pricing for future major releases — everyone pays full price — which probably won’t go over well. There are also concerns about price, of course, even though our prices haven’t changed a bit. (These apps are complex, man! This ain’t no iOS!) It’s also rough that developers don’t get a record of who buys our software, making support and marketing much, much more challenging. And until we see how it all shakes out, we’ll also be maintaining and improving our own ordering system, treating all customers equally, so that’s two things to maintain instead of one. But we think it’s an “experiment” well worth taking.

If you’ve been waiting to buy a Panic app, or if you want your Panic apps tied to your Apple ID for easy installation, or if you’d love a single source for auto-updating all your stuff, or, heck, if you just want to test the Mac App Store, now’s the time.

Just click here for Coda, Transmit, or Unison.

No matter how you buy our software, we’ll be here to provide the same fantastic tech support, timely automatic updates, and innovative ideas, to all customers, everywhere.

Here’s to 2011!

PS:  If you’re a current customer, there’s no way to convert a previous purchase into a Mac App Store purchase — that requires a re-buy. But remember, what you have now will continue to work just fine.

UPDATE: The Mac App Store may show software bought from us previously as “Installed”, even though they’re two different licenses. You will not get Mac App Store auto-updates unless you purchase from the Mac App Store. To re-enable the “Purchase” button in the Mac App Store, just drag the app to the trash and empty your trash. Your preferences/sites will not be affected.

TO CLARIFY: Panic will continue to auto-update and support existing customers, as well as new Mac App Store customers. You don’t have to get the Mac App Store build to keep getting updates and support!

DEVELOPER UPDATE: seems it’s all about the bundle ID bundle ID and version number. These are the same for our Mac App Store build and our direct download build. So the Mac App Store thinks the app is installed, even if it’s a trial downloaded from our website. In some ways, actually, this is good for the customer — it prevents accidental or mistaken unnecessary re-purchases! But, it means you have to drag to trash if you want to purchase from the MAS. (I think Apple should use the bundle ID in conjunction with Apple ID purchase history to decide if the button should say “Buy” or not. And maybe if the Bundle ID matches but no purchase in their history, there’s a “Are you sure you need this?” dialog for safety.)

Keita Takahashi Visits Panic

Thursday, December 16th, 2010

(Here’s a special guest post from Noby of Panic Japan. -Cabel.)

We love 塊魂!We love のびのびBOY!という訳で、僕らの大好きなゲームクリエータである高橋慶太さんが Panic の本社を訪れてくれました!!

We love Katamari! We love Noby Noby Boy! Well, Mr. Keita Takahashi, our favorite game creator, finally visited the Panic office, officially!!

高橋さんはかねてからの Mac ユーザで、以前より我々の FTP クライアントである Transmit のユーザでいらっしゃいます。また独特のプレゼンテーションを Desktastic で行い、近年はサイトの制作に Coda を使用していただいています。

2004年末(そんな前!)私たちは、塊魂(そしてその後、のびのびBOYも)の公式 Tシャツ制作依頼という無謀なオファーをしました。高橋さんはそれを快諾し、ご自身によって新たにデザインされた Tシャツは現在も人気です。

He is a Mac guy. And he was originally using Transmit. He also uses Desktastic in his unique presentations, and Coda to make his website in recent years.

At the end of 2004 (time is fast, surprise!), we rashly demanded the right to produce official Katamari (and Noby Noby Boy also) t-shirts. Takahashi consented it willingly. Recently, the shirts designed by him have been super popular.

日ごろの感謝をこめて、私たちは高橋さんをオレゴン州ポートランドの本社に招きました。

一方、時を同じくして Floating World Comics では、塊魂とのびのびBOYにインスパイアされた作品を集めたローカルな展覧会が開かれていました。それらの収益はチャリティとして関連団体に寄付されます。

So, as thanks for his hard work, we invited him to our office in Portland.

At time same time, there was a local art show of Katamari and Noby Noby Boy inspired artwork in the bookstore Floating World Comics! The profits were contributed to a charity.

展覧会は素晴らしいものでした!そして何より 6年前にリリースされたゲームが現在も多くの人々に影響を与えていることに驚かされます。すべての作品はこちらから見ることができます。

This art show was amazing. Floating World did an amazing job!! It must be a crazy feeling to know your game can still inspire artists 6 years later. Here are some sample pieces — all of the artwork can be seen here.

サプライズゲストとして高橋さんも参加!さらに、ツイートを見て集まったラッキーなファンとの交流を楽しみました。

Keita visited the show! And, he really enjoyed the exchange with lucky people who saw our tweet immediately before his visit.

これまでの数々の記事やインタビューで、しばしば高橋さんの極端な意見が紹介されています。ある人は彼を Keita ではなく Hater (嫌う人)Takahashi と呼ぶかも知れません。気難しいと思っているかもしれません。

100%ノーです!彼は本当に気さくで、ピュアで、ユニークで、動物好きな、すんばらしいガイです!

So, in a lot of articles and interviews, Keita’s opinion is often extreme. A certain person might even call him Hater (Hey-tah, instead of Kay-tah) Takahashi. Or, some internet guy says that he is hard to please. No!

This is 100% wrong. He is really candid, pure, unique, and an animal lover — so awesome guy.

高橋さんは現在フリーランサーとして活動されています。今後の活躍に私たちは胸を踊らせています。

今度はぜひ、ご家族でポートランドにお越しください!

Anyway, now that Keita is a freelancer, we are really excited for his activity in the future.

Keita, please visit Portland again with your family!

(I also highly recommend you check out Keita’s awesome new blog. -Cabel)